Any questions, complaints regarding our games should be sent to: feedback@alwaysneat.com

Troubleshooting guide:

Problem: There is only a gray screen with no indication about what’s going on.
Answer: The initialization of the loading process might take a bit longer than expected due to special configurations and internet conditions, although this shouldn’t exceed 5 minutes of loading.

Problem: There is only an empty rectangle displayed with a small square, circle and triangle in the top left corner.
Answer: You don't have Java installed on your computer. You need to install Java if you want to play - you probably have Windows XP and that does not include Java by default. Download and install this Java setup. You can also visit: windowsupdate.com.

When you attempt to play any of the Java-based games on AlwaysNeat.com, you may experience one or more of the following symptoms:

• The game window may be distorted.
• The game window may be black or extremely dark.
• The game window may extend beyond the edges of the screen.
• The game window may stop responding (hang).
• The game window does not load.